Riley Inniss — Resume

 

Profile

Instructional design + healthcare:
professional-in-progress with a unique blend of healthcare, mental health, and digital development experience. Former Registered Massage Therapist with a Bachelor of Health Science and current Master’s student in Counselling Psychology. Strengths include instructional design, crisis response, and healthcare education, combined with extensive technical expertise in multimedia development, WordPress, and Adobe Creative Cloud. Skilled at transforming complex healthcare and mental health topics into engaging, accessible, and interactive learning materials.

Core Competencies

  • Instructional Design (ADDIE, Bloom’s Taxonomy, Kirkpatrick Model)
  • Healthcare & Mental Health Education
  • eLearning Development (Articulate 360, Adobe Captivate, iSpring, Camtasia)
  • LMS Platforms (Moodle, Canvas, Blackboard, TalentLMS)
  • Web Development (WordPress, HTML5, CSS3, JavaScript, PHP, SQL)
  • Multimedia Design (Adobe Creative Suite: Photoshop, Illustrator, Premiere, Audition)
  • Motion Graphics & Digital Arts (After Effects, typography, video/audio production)
  • Accessibility & Compliance (WCAG 2.1, SCORM, xAPI, HIPAA/Section 508)
  • Crisis Intervention & Trauma-Informed Communication

Relevant Experience

WordPress Developer & Client Onboarding Manager — The Dental SEO Company

Remote · May 2025 – Present
  • Develop and manage digital learning resources to help healthcare clients adopt SEO and web tools.
  • Lead client onboarding, designing instructional workflows and resources tailored for dental professionals.
  • Apply technical expertise in WordPress, content design, and accessibility to create patient-facing education tools.

Volunteer Crisis Responder — Kids Help Phone

Remote · Feb 2024 – Present
  • Provide frontline support to youth and adults in crisis through Canada’s 24/7 text service.

Web Developer & Digital Designer — Ember Marketing / Independent Consultant

Remote · 2018 – 2025
  • Designed and developed custom WordPress sites and eLearning resources for healthcare providers, non-profits, and small businesses.
  • Collaborated with clients to create accessible, engaging multimedia content and digital learning solutions.
  • Implemented SEO, analytics, and instructional workflows to enhance client training and education platforms.

Registered Massage Therapist — Private Practice & Multidisciplinary Clinics

British Columbia · 2009 – 2018
  • Delivered evidence-based massage therapy to diverse populations, integrating biopsychosocial approaches to care.
  • Educated patients on health, injury prevention, and self-management strategies.
  • Built strong therapeutic relationships and collaborated with interdisciplinary teams in healthcare settings.

Graduate Coursework – Master of Arts in Counselling Psychology (Yorkville University)

PSYC 6104 – A Biopsychosocial Approach to Counselling (Fall 2024)

Explores the integration of biological, psychological, and social factors in counselling practice, with emphasis on the Culturally Responsive and Socially Just (CRSJ) model, case conceptualization, and safe/effective use of self.

PSYC 6213 – Research Methodology (Fall 2024)

Provides hands-on training in evaluating and applying quantitative and qualitative research to counselling practice, including journal article reviews, ethical considerations, and the role of diversity in research design.

PSYC 6203 – Ethical Standards for Mental Health Service Providers (Beginning September 2025)

Upcoming course focused on professional codes of ethics, legal responsibilities, and ethical decision-making frameworks in mental health service delivery.

Education

  • Master of Arts in Counselling Psychology (in progress, expected 2027) — Yorkville University
  • Bachelor of Health Science (Graduated 2016) — Thompson Rivers University
  • Diploma in Massage Therapy (RMT) (Graduated 2009) — West Coast College of Massage Therapy (WCCMT), Victoria
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